Refund Policy.

30-day money-back guarantee

PRESS-KIT.CLOUD, a POST WORK project, offers a 30-day money-back guarantee on every purchase. If you are not satisfied with your purchase, you may request a full refund within 30 days of your initial order date.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund:

1. Visit paddle.net and look up your order using the email address you used at checkout.
2. Open the relevant order and follow the prompts to request a refund.
3. Or contact us at hello@postwork.run and we will help you raise the request with Paddle.

Approved refunds are issued back to your original payment method. Processing time depends on your bank, typically 5–10 business days.

What happens after a refund

Pro is a single payment: there is no subscription and nothing to cancel. When a refund is approved, your account returns to the free plan. Your press kit stays online, with the free plan's limits and the watermark on the PDF.

Earlier yearly plans

If you bought the yearly plan we sold before, it keeps renewing once a year until you cancel it. You can cancel at any time from your account; you keep the paid features until the end of the period you paid for. Cancelling after the 30-day window does not by itself refund the current period.

Questions

See also our Terms & Conditions and Privacy Notice, or email hello@postwork.run.